John Kitchen assumes new role in ITS

Kitchen is appointed interim director of client success for all three Widener campuses.

kitchenjAs we were starting the new academic year needing full-time leadership for the client success team, we were fortunate that John Kitchen stepped up to help.

The director of client success position is responsible for leading a variety of crucial services at all three campuses: our help desks and student labs, the asset management program, desktop software, and technology training.

John Kitchen has deep experience in all of these areas. He has worked in ITS for a total of 18 years, and has been in charge of supporting law school IT needs since 2006. He’s a recognized leader in his field, currently serving as a vice president for the Philadelphia local chapter of HDI, a professional association for the technical support industry. A Widener alumnus ’97, his dedication to the University and gold-standard service is apparent to everybody he meets.

Outside of Widener, John enjoys spending time with family and friends. He volunteers for Wills For Heroes Delaware Charter by providing technical support. In his leisure time, John enjoys reading, hiking and fishing.

People at the Delaware and Harrisburg campuses know John well already. We’re excited for the Chester campus community to have a chance to work with him more closely.

 

 

Congratulations, Casey!

CaseyGraduationCongratulations are in order for Casey Croson, Classroom Support Technologist in the ITS Teaching and Learning Technologies (TLT) group!

On May 19th, Casey graduated with a Master’s of Education in Instructional Technology. His personal interest is “the gamification of learning.” Casey also holds a Bachelor of Fine Arts in Acting from Old Dominion University in Norfolk, VA. In fact, he originally came to Philadelphia back in 2013 to do a one-month study at the Pig Iron Theatre for Mask, Mime, and Physical Movement (or as he refers to it, “Clown School!”) After returning home to Norfolk, Casey decided to take a chance and pursue opportunities in the Philly area. He has been here ever since and says his decision has worked out well!

Allow us to introduce…Jeremy Wheeler

Jeremy Wheeler is the new classroom support technologist with Teaching and Learning Technologies (TLT).

JWpicWorking alongside Rick Orme and Casey Croson, Jeremy is on the team that keeps the AV and other multimedia technologies in Widener’s formal and informal learning spaces in working order. He just moved to the Delaware County area from Syracuse, NY, where he was employed as a technician in the field of AV integration.

Jeremy is a graduate of Lebanon Valley College, where he majored in Music Recording Technology and Music Theory/Composition. His passions include writing and listening to music, building new PCs, and reading┬ábad fantasy/sci-fi novels. Jeremy says that he “already enjoys the friendly environment from all at Widener and hopes to stay for quite a while.” We agree with that and are thrilled to have him on our team!