As we were starting the new academic year needing full-time leadership for the client success team, we were fortunate that John Kitchen stepped up to help.
The director of client success position is responsible for leading a variety of crucial services at all three campuses: our help desks and student labs, the asset management program, desktop software, and technology training.
John Kitchen has deep experience in all of these areas. He has worked in ITS for a total of 18 years, and has been in charge of supporting law school IT needs since 2006. He’s a recognized leader in his field, currently serving as a vice president for the Philadelphia local chapter of HDI, a professional association for the technical support industry. A Widener alumnus ’97, his dedication to the University and gold-standard service is apparent to everybody he meets.
Outside of Widener, John enjoys spending time with family and friends. He volunteers for Wills For Heroes Delaware Charter by providing technical support. In his leisure time, John enjoys reading, hiking and fishing.
People at the Delaware and Harrisburg campuses know John well already. We’re excited for the Chester campus community to have a chance to work with him more closely.