Announcing the new ITS Service Catalog
Widener University Office of Information Technology Services is pleased to announce our first iteration of our Service Catalog. It serves as a new way to access and request information regarding ITS services.
How to Access the Service Catalog?
You can access the Service Catalog by searching on the myWidener portal or using the direct link to the Service Catalog at http://sites.widener.edu/service-catalog/.
What is a Service Catalog?
The Service Catalog provides an organized collection of services that are available to the Widener University community. The web-based Service Catalog offers one location to access information about ITS services, contacts, and resources. While this is currently not an extensive or all-inclusive list, we will continually add services to the catalog, as well as information about each service, such as: how to request a service and links to support information.
Why an IT Service Catalog?
You may be familiar with ITS services, but it can sometimes be difficult to know whom to contact for what. The Service Catalog was developed to:
- Provide one central source of information in a standard format.
- Enhance the understanding of what services ITS provides.
- Improve customer service by integrating with Helpdesk and support activities.
- Provide a regularly updated web presence for ITS services which are accurate, current, and contains timely information about new and changing services.
How does the Service Catalog Work?
The web-based Service Catalog is broken up by categories and then into services. It was designed as an easy way for customers to navigate the inventory of services. Each service includes a brief description of what is provided and to whom. Each may also include links to additional information. There is a search function to quickly locate specific services.
How do I provide feedback?
To provide comments and suggestions on our services and the Service Catalog itself, please email email@example.com. We are especially interested in how we can make the Service Catalog more useful to you!