With the move to a new platform, the new HelpDesk QuickTicket comes with many improvements. The new site will be accessible from the same link you know at quickticket.widener.edu. QuickTicket will be hosted on Microsoft Forms. With this new site we are able to perform additional tasks on the back-end. One task is we are able to assign incident tickets directly to the team responsible for a faster resolution. This platform is mobile friendly. Below is a the comparison between the new and old sites. (Click image to enlarge)
