FAQs – ITS News

Office 365 Community Email FAQs

This FAQ has been written for our entire Widener community.

Q. Do I need to have a client (software or app) installed to use WUmail/Office 365 ?
A. No, there is a web version available.

Q. Will any email be lost during the migration process?
A. No, it will only be delayed during the migration process.

Q. Will I be able to forward my email to another email address?
A. Yes, you have the ability to forward your email to another email address.

Q. Will the current forward in my WUmail/Office 365account be transitioned?
A. Yes, all email sent to your CampusCruiser email address will be forwarded to your account.

Q. Will the current forward to another email address be transitioned?
A. No, you will need to re-setup any forwarding.

Q. Will SPAM filtering be handled?
A. Yes, Office 365 includes anti-spam, anti-virus and anti-malware features.

Q. Will I still have ability to setup automatic replies (out of office) that I had in CampusCruiser?
A. Yes, Office 365 has an automatic reply feature.

Q. Can I still share calendars?
A. Yes, you will be able to share calendars within the Widener community.

Q. Can my personal groups and lists be migrated from CampusCruiser to Office 365 ?
A. No, groups and lists will need to be recreated.

Q. Is special software or application required for use on my mobile device?
A. No, you can use the standard email and contacts applications available on Android, Apple and Windows smartphones and tablets. If you choose not to use your device’s standard email application, you can download Microsoft Outlook from the app store for you device.

Q. Will I need to reset the password in my device when I change my Novell password?
A. Yes, you must change your email password on your mobile device just as you currently do for Outlook or any other software you use to access WUmail.

If your question or concern has not been addressed in this FAQ send us your question at ccmigration@widener.edu or submit your question through the form below.

[contact-form to=”ccmigration@widener.edu” subject=”Office365 Migration Question WEBFORM Community feedback”][contact-field label=”Name” type=”name” required=”1″ /][contact-field label=”Email” type=”email” required=”1″ /][contact-field label=”Type” type=”select” options=”Student,Faculty,Staff,Alumni” /][contact-field label=”Comment” type=”textarea” required=”1″ /][/contact-form]

Office 365 Faculty & Staff Email FAQs

This FAQ has been written for our faculty and staff audience.

Q. Will my CampusCruiser email be moved to WUmail / ?
A. As of February 2017:
If you were not forwarding your CampusCruiser email, your Cruiser email (2000 emails per folder) will be migrated to WUmail / for you.
If you do forward your CampusCruiser email, it will not be migrated to WUmail /

Q. How will I access CampusCruiser email after June 5th?
A. After June 5th, CampusCruiser email will no longer exist.  You will still be able to access an archive of your email (Archived Cruiser Email). 

Q. How will I access my Archived Cruiser Email after June 5th? 
A. Log into CampusCruiser, hover over MyCruiser in the menu bar and choose Archived Cruiser Email.

Q. What does the ad0\ mean before my login ID?
A. This is part of the sign-in configuration; it is automatically added when logging in. You only need to enter your Login ID.

Q. Will I continue to login to CampusCruiser?
A. Yes, but you log into CampusCruiser via the Widener Sign in page. Once logged in, you will be sent back to CampusCruiser.

Q. What is the Widener Sign In Page?
A. This is the page where you will log into CampusCruiser as well as and Zoom. The Widener Sign In page will be the primary “single sign-on” page as ITS adds features and resources.

Q. Will my CampusCruiser email still forward to my Gmail account after June 5th?
A. No, your CampusCruiser email will now be forwarded to your account. To forward to a 3rd party email account (Gmail, Yahoo, etc), you will need to reconfigure your settings.

Q. Will my personal calendar and contacts from CampusCruiser be migrated to WUmail / ?
A. The calendar and contacts will not be migrated during the migration process. Documentation is provided on the ITS news blog to export your calendar and contacts out of CampusCruiser and into WUmail / .

Q. Will my shared calendar in CampusCruiser be migrated to WUmail / ?
A. No calendars will be migrated to WUmail / . Shared calendars can be exported and imported into WUmail / the same way as your personal calendar. Documentation is provided on the ITS news blog to export your calendar out of CampusCruiser and into WUmail / .

Q. Why are we changing CampusCruiser email?
A. So that students, faculty and staff are all using one email system. Also, eliminating the confusion due to multiple email systems, and a significant cost savings to the university.

Q. Are accounts with Emeritus status also moving to WUmail / ?
A. Yes, Emeritus client accounts will be migrated to WUmail / .

Q. When will my @mail.widener.edu address stop working ?
A. May 2018.

If your question or concern has not been addressed in this FAQ send us your question at ccmigration@widener.edu or submit your question through the form below.

[contact-form to=”ccmigration@widener.edu” subject=”Office365 Migration Question WEBFORM FacultyStudent feedback”][contact-field label=”Name” type=”name” required=”1″ /][contact-field label=”Email” type=”email” required=”1″ /][contact-field label=”Type” type=”select” options=”Faculty” /][contact-field label=”Comment” type=”textarea” required=”1″ /][/contact-form]

Office 365 Student Email FAQs

This FAQ has been written for our student audience.

Q. Do I lose Student Planning?
A. No, the only part of CampusCruiser changing is the email module.

Q. Can I access Office 365 from my phone?
A. Yes, you can either use your device’s native email app or download the Microsoft Outlook app on any mobile device.

Q. What is Office 365?
A. Office 365 is a suite of software that includes Microsoft Office 2016 online, 1TB of storage in OneDrive, 50GB of email space, and 5 licenses of Office 2016 to install on your personal computer(s).

Q. What email functions will change from CampusCruiser to Office 365?
A. Most important will be access to your email, calendar, and contacts from your phone. The Sign In process will also be different.

Q. What is the difference between Office 365 and Outlook?
A. Office 365 is a bundle of applications that includes Outlook for email. Outlook online is a ‘lite’ version of Outlook (the desktop client). Other applications in Office 365 include Word, Excel, Powerpoint, OneNote, OneDrive, and others.

Q. Can I forward my new WUmail email to my GMail account, since I already use the GMail app?
A. Yes. Instructions will be available shortly.

Q. How can I forward my CampusCruiser email to Office 365?
A. Your email will automatically be forwarded to Office 365 on June 5th.

Q. What happens to my old CampusCruiser email after June 5th?
A. Email in CampusCruiser before June 5th will be archived. See the video “How To View My Campuscruiser Email Archive” for instructions. The archive will be available until May 31st, 2018.

Q. What is ‘Archived Cruiser Email?
A. Archived email is a copy of your CampusCruiser email before June 5th. You cannot receive email in Archived Email, but you can forward email.

Q. How will I access my archived Cruiser email after June 5th?
A. Log into CampusCruiser, hover over MyCruiser in the menu bar and choose Archived Cruiser Email.

Q. Will I still be able to access my classes through CampusCruiser?
A. Yes. For now, the parts of CampusCruiser that are changing are the login process and email module. Next year, classes will undergo a process of conversion to a new learning management system for courses.

Q. When will my @mail.widener.edu address stop working ?
A. May 2018.

If your question or concern has not been addressed in this FAQ send us your question at ccmigration@widener.edu or submit your question through the form below.

[contact-form to=”ccmigration@widener.edu” subject=”Office365 Migration Question WEBFORM Student feedback”][contact-field label=”Name” type=”name” required=”1″ /][contact-field label=”Email” type=”email” required=”1″ /][contact-field label=”Type” type=”select” options=”Student” /][contact-field label=”Comment” type=”textarea” required=”1″ /][/contact-form]