Canvas Support hotlines are separate and specific for students and faculty (course design and admin). Access the entire Help menu (? icon) in the Global Navigation Menu (purple menu, far left-hand side). Included are: The Canvas Guides (answers to common Canvas questions), and live (phone or text) Chat, or by submitting a ticket with Canvas Support. https://community.canvaslms.com/docs/DOC-1524.
You can also submit a ticket to ITS support via x1047 or http://quickticket.widener.edu/
Check the Canvas Community for Supported Web Browsers