Need training? Client Success has you covered…

Client Success provides training sessions on a variety of topics, including the Office 365 suite of applications.

Upcoming OneDrive Training Sessions

Upcoming OneDrive training sessions are scheduled for October 30th, and November 5th and are open to all Widener employees. You can register for any of those sessions using the Open OneDrive Training – Registration form.

Recent Examples Illustrate How We Can Help

Our initial training sessions began with a handful of targeted groups.  These initial sessions have helped us build a successful training program that we’re excited to share with everyone!

Microsoft Forms training provided one group with the tools and knowledge necessary to completely revamp a cumbersome registration process. Microsoft Groups training provided another with the ability to establish a new electronic records handling process – just in time for the “Printer Right-Sizing” campaign. from LinkedIn training helped yet another team create and share meaningful playlists for their target audience. And most recently, our OneDrive for Faculty sessions supplemented TLT Canvas training, providing extra help for building course content.

Training Requests

If you’re interested in attending training on a different topic, at a different time, or you want to schedule training for your department/group, please use the Training Request form.  Future training sessions will be offered based on your feedback from this form.

Moving forward

Microsoft is always updating versions, changing features, or adding functions. And sometimes Widener makes changes that can affect existing processes or bring new tools to the table. Keep an eye out for anything new that we can help you learn and master.

If you haven’t already, subscribing to this blog is a great way to stay informed on new initiatives and upcoming changes. Visit our previous post for instructions on subscribing to the RSS Feed to get blog posts sent right to your Inbox.

We always value your input and feedback. Please contact Client Success if you would like to share your thoughts and ideas about how our training process can continue to improve. We’re here to help you be successful in your part of making Widener great!

Office 365 Email Migration

Migrating student, office, and remaining faculty/staff accounts in CampusCruiser to a single email solution, Office 365 (a.k.a. WUmail).

Office365_logo_orangeOne of the biggest problems with University communications has been caused by having two email solutions. This dual email solution continues to cause confusion among our clients, especially our students and the faculty who communicate with them.

After the migration, when you log into Campus Cruiser and select email you will automatically be signed into Office 365. The Cruiser LMS, Offices, Committees, and Web Advisor will still be available.

There are several additional benefits for students, faculty and staff, as each of us will also receive licenses for Microsoft Office suite on up to five personal devices, one terabyte of OneDrive disk space, mobile access for all devices, and many other applications.




The project team will guide the university to a single email solution. This process will include changing the Campus Cruiser authentication to the Widener single sign-on (SSO) page. This implementation will allow us to bring all Widener students into Office 365. 

Client Benefits

  • Single email solution—and address—for all
  • Outlook calendars to make scheduling meetings easier
  • Office 2016 licenses for up to 5 devices. (Sorry, alumni accounts are excluded from this benefit due to Microsoft license agreement limitations.)
  • One terabyte of OneDrive space
  • 50GB email quota
  • Mobile access to all platforms and devices
  • Significant cost savings to the university


The project will first integrate our new Single Sign-On (SSO) with Campus Cruiser. Thereafter we will begin to create student accounts in Office 365.

March – Project announcement. (That’s this post.) ITS will begin to synchronize all Campus Cruiser accounts with our campus directory server. 

April – Any employee can request to be migrated from CampusCruiser to Office 365 prior to June 5th by contacting the Help Desk for your campus. This includes email, calendar and contacts. Personal email lists will need to be re-created in Office 365.

May – Reminder emails will be sent out with a list of tasks that we will ask all CampusCruiser mail users to perform prior to June 2nd.

June 2 – June 5 ITS and Campus Cruiser will migrate all accounts to and forward any email that is received as Students will begin using Office 365 on June 5th.  Other than an intermittent outage on Sunday afternoon June 4th, no other outage is expected.

info Employee accounts that do not forward as of February 1, 2017 will have their email migrated to Office 365. This is limited to a maximum of 2000 messages per folder.

  • Students that would like to migrate their email will be provided instructions on how to connect their Campus Cruiser and WUmail accounts.
  • All email addresses in Colleague, Active Directory, and Campus Cruiser’s Directory will be updated to reflect
  • All system distribution lists will be changed to reflect the new email addresses ending in
  • The personal forwarding option will be removed from Campus Cruiser. Clients that forward email to an external account will need to setup forwarding in Office 365 starting June 5th.

June 2017 – May 2018 – An ‘Archived Cruiser Email’ link will be provided in Campus Cruiser under the MyCruiser tab, available through May 2018.

All employees and students that used CampusCruiser email as their primary email account will be asked to remind their contacts to update their address book with the new email address to The server will no longer receive/forward email messages as of May 31, 2018.


Should you have questions or concerns please contact or schedule to meet with us by email to Thank you for your patience while ITS brings you new services that we expect to enhance our institutional effectiveness.
Continue reading “Office 365 Email Migration”

Office 365 Community Email FAQs

This FAQ has been written for our entire Widener community.

Q. Do I need to have a client (software or app) installed to use WUmail/Office 365 ?
A. No, there is a web version available.

Q. Will any email be lost during the migration process?
A. No, it will only be delayed during the migration process.

Q. Will I be able to forward my email to another email address?
A. Yes, you have the ability to forward your email to another email address.

Q. Will the current forward in my WUmail/Office 365account be transitioned?
A. Yes, all email sent to your CampusCruiser email address will be forwarded to your Office365_logo_blue account.

Q. Will the current forward to another email address be transitioned?
A. No, you will need to re-setup any forwarding.

Q. Will SPAM filtering be handled?
A. Yes, Office 365 includes anti-spam, anti-virus and anti-malware features.

Q. Will I still have ability to setup automatic replies (out of office) that I had in CampusCruiser?
A. Yes, Office 365 has an automatic reply feature.

Q. Can I still share calendars?
A. Yes, you will be able to share calendars within the Widener community.

Q. Can my personal groups and lists be migrated from CampusCruiser to Office 365 ?
A. No, groups and lists will need to be recreated.

Q. Is special software or application required for use on my mobile device?
A. No, you can use the standard email and contacts applications available on Android, Apple and Windows smartphones and tablets.  If you choose not to use your device’s standard email application, you can download Microsoft Outlook from the app store for you device.

Q. Will I need to reset the password in my device when I change my Novell password?
A. Yes, you must change your email password on your mobile device just as you currently do for Outlook or any other software you use to access WUmail.

If your question or concern has not been addressed in this FAQ send us your question at or submit your question through the form below.

Office 365 Faculty & Staff Email FAQs

This FAQ has been written for our faculty and staff audience.

Q. Will my CampusCruiser email be moved to WUmail /  Office365_logo_black ?
A. As of February 2017:
If you were not forwarding your CampusCruiser email, your Cruiser email (2000 emails per folder) will be migrated to WUmail / Office365_logo_blue for you.
If you do forward your CampusCruiser email, it will not be migrated to WUmail / Office365_logo_blue

Q. How will I access CampusCruiser email after June 5th?
A. After June 5th, CampusCruiser email will no longer exist.  You will still be able to access an archive of your email (Archived Cruiser Email). 

Q. How will I access my Archived Cruiser Email after June 5th? 
A. Log into CampusCruiser, hover over MyCruiser in the  menu bar and choose Archived Cruiser Email.

Q. What does the ad0\ mean before my login ID?
A. This is part of the sign-in configuration; it is automatically added when logging in.  You only need to enter your Login ID.

Q. Will I continue to login to CampusCruiser?
A. Yes, but you log into CampusCruiser via the Widener Sign in page.  Once logged in, you will be sent back to CampusCruiser.

Q. What is the Widener Sign In Page?
A. This is the page where you will log into CampusCruiser as well as Office365_logo_blue and Zoom.  The Widener Sign In page will be the primary “single sign-on” page as ITS adds features and resources.

Q. Will my CampusCruiser email still forward to my Gmail account after June 5th?
A. No, your CampusCruiser email will now be forwarded to your Office365_logo_blue account.  To forward to a 3rd party email account (Gmail, Yahoo, etc), you will need to reconfigure your Office365_logo_blue settings.

Q. Will my personal calendar and contacts from CampusCruiser be migrated to WUmail / Office365_logo_black ?
A. The calendar and contacts will not be migrated during the migration process.  Documentation is provided on the ITS news blog to export your calendar and contacts out of CampusCruiser and into WUmail / Office365_logo_blue.

Q. Will my shared calendar in CampusCruiser be migrated to WUmail / Office365_logo_black ?
A. No calendars will be migrated to WUmail / Office365_logo_blue.  Shared calendars can be exported and imported into WUmail / Office365_logo_blue the same way as your personal calendar.  Documentation is provided on the ITS news blog to export your calendar out of CampusCruiser and into WUmail / Office365_logo_blue.

Q. Why are we changing CampusCruiser email?
A. So that students, faculty and staff are all using one email system.  Also, eliminating the confusion due to multiple email systems, and a significant cost savings to the university.

Q. Are accounts with Emeritus status also moving to WUmail / Office365_logo_black ?
A. Yes, Emeritus client accounts will be migrated to WUmail / Office365_logo_blue.

Q. When will my address stop working ?
A. May 2018.

If your question or concern has not been addressed in this FAQ send us your question at or submit your question through the form below.

Office 365 Student Email FAQs

This FAQ has been written for our student audience.

Q. Do I lose Student Planning? 
A. No, the only part of CampusCruiser changing is the email module.

Q. Can I access Office 365 from my phone?
A. Yes, you can either use your device’s native email app or download the Microsoft Outlook app on any mobile device.

Q. What is Office 365? 
A. Office 365 is a suite of software that includes Microsoft Office 2016 online, 1TB of storage in OneDrive, 50GB of email space, and 5 licenses of Office 2016 to install on your personal computer(s).

Q. What email functions will change from CampusCruiser to Office 365?
A. Most important will be access to your email, calendar, and contacts from your phone.  The Sign In process will also be different.

Q. What is the difference between Office 365 and Outlook?
A.  Office 365 is a bundle of applications that includes Outlook for email. Outlook online is a ‘lite’ version of Outlook (the desktop client). Other applications in Office 365 include Word, Excel, Powerpoint, OneNote, OneDrive, and others.

Q. Can I forward my new WUmail email to my GMail account, since I already use the GMail app?
A.  Yes.  Instructions will be available shortly.

Q. How can I forward my CampusCruiser email to Office 365?
A. Your email will automatically be forwarded to Office 365 on June 5th.

Q. What happens to my old CampusCruiser email after June 5th?
A. Email in CampusCruiser before June 5th will be archived.  See the video “How To View My Campuscruiser Email Archive” for instructions.  The archive will be available until May 31st, 2018.

Q. What is ‘Archived Cruiser Email?
A. Archived email is a copy of your CampusCruiser email before June 5th.  You cannot receive email in Archived Email, but you can forward email.

Q.  How will I access my archived Cruiser email after June 5th?
A. Log into CampusCruiser, hover over MyCruiser in the menu bar and choose Archived Cruiser Email.

Q. Will I still be able to access my classes through CampusCruiser?
A. Yes. For now, the parts of CampusCruiser that are changing are the login process and email module. Next year, classes will undergo a process of conversion to a new learning management system for courses.

Q. When will my address stop working ?
A. May 2018.

If your question or concern has not been addressed in this FAQ send us your question at or submit your question through the form below.