Apple iOS14 Release Information

Apple released the iOS14 update, with many new features for iOS devices (iPhone, iPad, iWatch). There has been a lot of confusion about one of the features as they haven’t advertised it well. A new default feature in iOS14 uses a private address when you join a Wi-Fi network. You would have a different private address for each Wi-Fi network that you would connect to. This is an important safety feature especially on public Wi-Fi networks.

We were under the impression that this private address would change every 24 hours, ultimately causing you to have to re-register on Widener’s network . After a full week of testing and working with technical support, we were able to determine that this feature will function on Widener’s Campus Wi-Fi.

The only change with this feature being ENABLED would be that you now have to register your device on each network. This would mostly affect the student population who travel from the residence halls (“wu-secure-resnet”) to the academic buildings (“wu-secure”).

You have the ability to disable this feature. Follow the directions below:

Turn private address off or on for a network

You can stop or resume using a private address with any network. For better privacy, leave the setting on for all networks that support it.

iPhone, iPad, or iPod touch

  1. Open the Settings app, then tap Wi-Fi.
  2. Tap the information button next to a network.
  3. Tap Private Address. If your device joined the network without using a private address, a privacy warning explains why.
    1. Uncheck the Private Address.

Apple Watch

  1. Open the Settings app, then tap Wi-Fi.
  2. Tap the name of the network you joined. If you haven’t joined the network yet, swipe left on its name and tap more .
  3. Tap Private Address.
    1. Uncheck the Private Address.

 

Main Campus Residence Hall “Xfinity on Campus”

Due to a major shift to streaming technologies, as of July 1st, ITS will be taking on the responsibilities to provide cable TV to the Main Campus Residence Halls. Our Operations Department has done an outstanding job in the past, dealing with the logistical nightmare of handling over 1000 coax cables, remote controls, and set top boxes. We are excited to announce a new service that eliminates all of that!

XFINITY ON CAMPUS™

LIVE AND ON-DEMAND STREAMING TV AND DVR POWERED BY COMCAST

XFINITY On Campus™ is a service from Comcast enabling students to watch and record live television or to watch on-demand content directly in a web browser or mobile device with the Xfinity Stream app. The service is provided free as part of Widener University Main Campus Residence Life. For Television Sets, students must purchase a Roku player, from an authorized dealer, listed in details below.

Roku devices must connect to the wu-open-game-stream WiFi network! All other devices can access this service on the wu-secure and wu-secure-resnet WiFi networks.

KEY FEATURES

  • Watch over one hundred HD television channels with searchable program guide.
  • Twenty hours of Comcast DVR. Schedule recording of up to two programs simultaneously and then play them back at any time. Recorded shows can optionally be downloaded to watch off-campus or entirely off-line.
  • Watch thousands of XFINITY On-Demand programs at any time.
  • Optional premium upgrades to add channels, premium networks (including HBO, NFL RedZone and more), sports packages, and international programming.
  • TV Go / TV Everywhere supported for viewing when on-line but NOT on the campus network.
  • Direct access to Comcast to report problems and get help via the Comcast XFINTY on Campus™ portal.

ELIGIBILITY

XFINITY On Campus™ is available to officially enrolled Widener University Main Campus Housing residents only. There are no fees or complicated registration steps required to use the service. Your computer or mobile device must be connected to the Widener Main Campus network to use most features.

Minimum Requirements

  • Exclusively for residents of Widener University Main Campus Housing.
  • Widener user ID and password
  • Active connection on the campus network (wired or wireless)
  • Current versions of Windows and Mac OS X Operating System
  • Current versions of Apple iOS and Android devices
  • Current versions of select Kindle Fire devices
  • Roku Player (or Roku enabled smart TV) to watch on a television set

For more information visit MyWidener and search for Cable TV.

Comcast also provides more information at https://support.xfinityoncampus.com/hc/en-us.

If you are having problems, please contact the ITS Help Desk at (610)499-1047 or submit a quick ticket

 

WiFi Security Upgrade

Widener University is implementing a new authentication method and encryption for wireless devices. This security enhancement will help validate and ensure authorized access to our Widener University network while keeping your data safe.

The new authentication method will be rolled out on Wednesday June 10th. The NEW WIRELESS NETWORK NAMES (SSID) will appear for use across all 3 campuses. Here is a quick overview on the networks that you will see in certain areas of campus:

The “wu-secure” network is a secure encrypted network providing access to campus resources for all users with valid Widener IDs and passwords. Only encryption-capable devices will work on the wu-secure network. Use this network for all official University business when you are on campus. Windows 10, Mac OS 10.4+, and recent versions of Linux/Unix should all work on this network. Most mobile devices with Wi-Fi will also work. This network will be in all academic, administrative, and non-residential social areas on each campus.

The “wu-secure-resnet” network is a secure encrypted network providing internet access in our resident hall buildings. This network is only for encryption-capable devices. Windows Vista and later, Mac OS 10.4+, and recent versions of Linux/Unix should all work on this network. Most mobile devices with Wi-Fi will also work. This network will be in all Residential Halls on the Chester Main Campus and Delaware Campus.

Not all devices support the encryption software. Because of this, we have created a separate network for these devices called “wu-open-game-stream” wireless network. This will be used for the registration of gaming systems, TVs, and streaming devices (Roku, Firesticks, etc). Some older machines that do not support encryption will also be redirected to this network.

After the update, you will be prompted to enter your Widener LoginID and password to gain access to the university wireless network. When prompted, accept the certificate. Be sure you accept the certificate. If you do not accept the certificate you will not be able to log into the wu-secure or wu-secure-resnet network.

Since these new secure networks are authenticated with your login credentials, you will need to reenter your loginID and password when prompted after changing your password through Password Self Service. If you are not prompted to reenter your login information, you will need to “Forget the Network” and then Reconnect to get the prompt to appear.

For further instructions and FAQs, please utilize https://my.widener.edu and search wireless for further instructions on how access the network for your specific devices for access.

If you experience any issues connecting to the secure network; or just have questions or concerns, please contact the Widener University IT HelpDesk at 610-499-1047 or submit a ticket at http://quickticket.widener.edu.

 

PHISHING Awareness: [EXTERNAL:] Email Subject Tagging

Phishing is among the top security concerns for Information Technology. Personal identifiable information, the primary target of phishing attempts, falling into the wrong hands can cause both financial and reputation damage to our university, students and its employees. Phishing attacks are often launched by including malicious attachments or links in email. When recipients open these malicious attachments or click on the links, it can spark an attack. Most email scams begin with messages from an external email system.

As part of Widener University’s effort to reduce phishing and other email scams and spoofing, these external email messages will now receive an [External:] tag in the message subject. [External:] email tagging makes it as easy as possible for you to recognize phishing attempts wherever you can.

Avoid being scammed

The best defense to avoid being scammed is to be suspicious of any message asking for sensitive information. If the message seems off, it probably is. Trust your instincts. Phishing attempts can be clever, but they’re easy to avoid if you know the signs.

What is [External:] tagging and how does it work?

Most email scams begin with messages from a non-Widener (external) email system. When tagging is enabled these external email messages will now receive an [EXTERNAL:] tag in the message subject. Many safe and legitimate email messages come from external email systems. The [EXTERNAL:] tag does not mean the message is a scam or malicious, only that recipients should take caution and read carefully. All email originating from outside the university, except for approved services, will be tagged with this [EXTERNAL:] message. See sample below:

What should I do when I see an [External:] email?

Its important to note that an email message with this warning does not necessarily mean the email is malicious, only that the recipient should take caution before clicking any links or attachments included within the email. The [EXTERNAL:] tag means you need to stop and think about this email:

  • Is it from a sender you know?
  • Were you expecting the email?
  • Verify with your friend or co-worker over the phone if you are unsure or if the email seems a bit off.
  • If there is a link in the message, Don’t click it! Instead, hover over the link to verify it is legitimate, or manually enter the known good URL into your browser.
  • Does the message make sense?
  • If you are concerned and unsure, send the message to Phish@widener.edu

Note: A legitimate message would not ask you to provide your credentials to maintain your account access.

Novell (OES) Retiring

 

Starting July 1st, Novell (OES) file and print sharing, more commonly called J drive or L drive,  will no longer be available.  For those who have not yet migrated to Active Directory (who log in to your computer via “computer logon only”),  ITS has come up with a list of questions to help you log into your computer, once we are back on campus.  Please review the questions below, and if you are still having difficulties logging in, please contact the HelpDesk.

Q: How do I login? 

At the OES prompt instead of logging in through OES you will choose computer only logon under the boxes for your username and password.  *If you changed your email password during the time you were away from campus you must use your old password to login.  Please see this link for directions. 

Q: Why won’t my new password work? 

If you changed your email (network) password while out of the office and you haven’t been migrated to Active Directory yet, the local password on your workstation did not change. You will need to enter your old email password.  If you do not remember your old email password please call the HelpDesk at x1047.  

Q: Can I still access my network drives? 

No, access to network drives will not be available.  All departmental data was migrated to  OneDrive and should be accessed through the OneDrive App in Office 365. 

Q: How do I print?  My printer won’t work anymore. 

Your old network printer is no longer available In order to print, you must install your printer again from the new print server.  Instructions to do so are available below,  or you can open a QuickTicket for assistance. 


Q: How do I remove or can I remove my printers that no longer work? 

You can remove printers that no longer work by going to your printer list and first, deselect the checkbox next to “Let Windows manage my default printer”.  Next, select the ‘<printername>on IPP://gutenberg.widener.edu’ device, click on it, then click on ‘remove device’. Confirm the deletion.  Be careful not to delete the printer with an ENZO name in it. 

Q: How can I get my computer updated to be on Active Directory? 

Once we are back on campus we will resume migrating computers to Active Directory. If you have returned to campus please open a QuickTicket to request an appointment to have your computer migrated. 

Introducing the new ITS HelpDesk QuickTicket

With the move to a new platform, the new HelpDesk QuickTicket comes with many improvements.  The new site will be  accessible from the same link you know at quickticket.widener.edu.  QuickTicket will be hosted on Microsoft Forms.  With this new site we are able to perform additional tasks on the back-end.  One task is we are able to assign incident tickets directly to the team responsible for a faster resolution.  This platform is mobile friendly.  Below is a the comparison between the new and old sites.  (Click image to enlarge)


Click image to enlarge

macOS Catalina Released

Hold off on upgrading – Apple’s latest macOS raises concerns.

Apple’s latest release, macOS Catalina (10.15), has what Apple admits are “major issues” and we have a variety of concerns. As with most OS releases, we strongly recommend that you wait and not upgrade your University-owned Mac. Information Technology Services cannot yet support Catalina on University-owned Macs until several issues have been resolved, followed by further testing. (As a general rule, waiting until the first set of OS updates are released allows Apple to fix initial stability problems and bugs before the OS even makes it to your machine.)

While there are some interesting new features in this OS, like SideCar, Catalyst, increased security, and Apple Arcade, there are a number of things that either just won’t work or will present problems.  Here are the big ones we know so far:

Music Apps and the Death of iTunes

In macOS Catalina, Apple has done away with the iTunes app, splitting its features into three separate apps: Music, Podcasts, and TV (coming later this fall). If you do any kind of audio mixing or heavy music work using iTunes and third-party software, you will likely run into problems. The underlying XML database and associated XML file no longer exist to index a local music collection. This has “broken” a number of music tools, such as Traktor and Rekordbox.

Other Affected Software and Services

It’s not just music applications that are having issues.  A number of creative tools—including Apple Aperture, Microsoft Office 2011 and Adobe CS6—are experiencing issues. Network printing, along with local printing, may also stop working in the new environment.

VLab (Citrix) may not work in the new Catalina OS. Students could experience issues accessing VLab if they upgrade their personal laptops.

ExamSoft’s Examplify requires a specific update. ExamSoft support reported that “Examplify 2.0.6 is being released via silent and prompted update. Please note that the automatic update will not work for any exam takers who have already upgraded to macOS Catalina. These users will need to download the new version and manually install it.” If you already updated to macOS Catalina (10.15) and are experiencing issues, please verify you are using Examplify version 2.0.6.

SPSS Statistics will be affected by several changes in the new OS, some of which could cause it to stop working completely. Version 23 (and all versions prior) will not run at all. Increased data protection will block all versions of SPSS from accessing the following data sources: Documents, Downloads, Desktop, and any connected external disks (this includes USB drives). Mandatory notarized applications and the end of support for 32-bit applications (like the SPSS License Authorization Wizard) are other factors that need to be addressed.

Apple’s own ‘Reminders’ app can behave strangely if you have multiple devices. If you want reminders synced across your devices, they all need to be running the latest versions of their respective operating systems—for some reason there’s no mix and match of platforms. And it’s not just syncing that’s the issue, user data is being lost as well.

It’s a 64-bit Only World

Catalina also drops support for 32-bit applications. They just won’t run on this version of macOS. Most people can’t tell which apps are 32-bit and which are 64-bit. Even some 64-bit software may not be compatible with Catalina.

We recommend that you take note of any mission-critical software so you will have a list ready when the time comes to upgrade. Prior to upgrading in the future, if you are unsure your software will run in Catalina, you can submit a quick ticket with your software details so we can give you compatibility feedback.

Undoing a Hasty macOS Upgrade

There’s no easy way to undo the upgrade or simply roll it back. Reverting from Catalina to a previous version of macOS is an inconvenient process.  At best this would require we take your computer, erase your hard drive, reimage it, reinstall software, and restore your data and/or reconnect your OneDrive. Alternatively, it could require restoring your computer to its original factory settings. Of course, this means you won’t be able to use your computer while this is being done.

Once we are confident that Catalina will work well in our environment, ITS staff will be happy to assist with a safe and coherent upgrade process for our faculty and staff.

Welcome from Information Security

Welcome (and welcome back) to Widener!

It’s a new academic year, and internet threats are ready and waiting as usual. Students, faculty, and staff are all busy preparing for a great year of learning, but the bad guys are trying to sneak past our guard. Here are some of the old classic threats that are still in use:

  • Impersonation emails that look like they’re from someone on campus (“Are you available?” gift card scams)
  • Random offers of on- or off-campus jobs (especially involving exchanges of gift cards or money orders)
  • PDF files that are nothing but a link, or try to get you to “log in”
  • Office365 document shares that don’t look like Widener emails
  • Warnings or threats about your Widener email account being closed or locked out, or that it “needs to be verified”
  • Voicemails or faxes that are supposedly waiting on you
  • Screen pop-ups that try to get you to click something (even legit ads are dangerous)

Please remember to be very careful with email links, especially from addresses you don’t know. The bad guys can also paste a real name onto a fake email, so take care when using your phone – phones often don’t show the email address. And they love to hit you during your commute.

When an email asks you to click a link, it’s best if you initiate the reply using a fresh start. Contact the person or department the way you’re familiar with, or check on my.widener.edu for the correct campus link.

Any phishing, scam, questionable, or just plain weird emails should be sent to phish@widener.edu. We’ll gladly check whether it’s real or a scam.

Follow our blog here at itsnews.widener.edu – we post on all types of ITS issues. Follow on Twitter at @WidenerISO for security news and current issues. If you ever have a question about email, passwords, viruses, or computer security in general, feel free to call the Information Security Office at ext. 1044, or open a ticket at the HelpDesk (quickticket.widener.edu).

Thanks, and have a great year!

Welcome Students!

Over the summer, the ITS department (computer people) were busy updating technologies that will help you succeed. Visit and bookmark our blog itsnews.widener.edu, as new valuable information is frequently posted. Check out the latest below!

Five web links to help start your semester!

Wireless access

Email access

Getting started with Office 365

 FREE Office 2016 download

FREE access to LinkedIn Learning

Contact us with any questions or issues.

Submit a ticket! Go to QuickTicket.widener.edu

Call us!   (610) 499-1047

Visit the Student Technical Support Center (STSC)
Located on the Main Level of Wolfgram Library

Wired & Wireless – Device Registration

Get connected to Widener’s network. For security reasons, Widener University has implemented a solution to protect your electronic devices from other devices that might not be secure. Every device you connect to the Wireless Network or Residence Hall Wired Network must be registered for compliance purposes.

Steps to register your device
  • Connect to the wireless SSID “wudorm” or “widener”, if you choose to connect via Ethernet cable you will need to put in a port request. (http://portrequest.widener.edu)
  • Open your internet browser and try to go to a website such as yahoo.com.
  • Follow the on screen instructions to register your device.
Device Registration Requirement Information:
  • All Microsoft Windows based Desktops and Laptops (Windows 7, 8, 8.1, 10) are required to have up to date operating system patches (Windows Updates) and an up to date Anti-Virus program (free or subscription) not provided from the University. A persistent agent is required to be downloaded and installed in order to stay in compliance on the network. It will prompt you for your Widener Login Username and password, then it will scan for your operating system patches and verify an up to date Anti-Virus.
  • Phones & Apple Products (MacBook, iMac, iPad, iPhone), Non-Windows Tablets, eReaders will only require your Widener Login username and password to register on the network.
  • Most Gaming Devices (PS4, Xbox One, Nintendo products), Smart TV’s, and Streaming Devices (Apple TV, Amazon Firestick/TV, Echo, Roku) will be automatically registered on the network. Please connect them via ethernet cable or on the wireless SSID “WUDorm” and they will take up to 15 minutes to move from the registration network to the production network. If you still have issues connecting after patiently waiting, please reboot your device and see if it properly connects. If it still does not connect, please locate your MAC address for your device and open a support ticket by contacting the ITS HelpDesk at 610-499-1047 OR Submit a support ticket at http://QUICKticket.widener.edu

 *PLEASE NOTE: Wireless printing in the residence halls is allowed, but we recommend securing them with a passcode to print (see your printer manufacturers’ instructions to setup). Otherwise; connect your printer via usb cable. CHROMECAST is designed to work in a home environment and given the size and complexity of our network, it will NOT work on Widener’s Network. WE DO NOT ALLOW PERSONAL WIRELESS ROUTERS ON WIDENER’S NETWORK. Not all  SMART PLUGS AND LIGHTS are designed for enterprise network environments; therefore they may not work properly on our network. But we will work with you to get these devices securely on the network if possible.

Reporting Wireless Issues of registered devices:

We are always looking to improve our wireless network and with your help, we can make it better. In order to fix the issue, we need to know about it. Now you can quickly report the issue to us.

By going to My.Widener.edu and searching WiFi, you will find the link to FixMyWiFi.widener.edu where you can submit a ticket reporting the issue directly to the group that manages this environment. We want to make your wireless experience an enjoyable one, not a stressful one.

*For additional assistance, please visit the Student Technology Support Center. The Student Technology Support Center (STSC) is a walk-in support center where students can go for assistance with their computers and hand-held devices. The STSC is now located on the main floor of the Wolfgram Memorial Library on the Chester Campus. You may also visit the ITS HelpDesk located on the 2nd floor of Academic Center North (ACN) Monday through Friday 8am to 5pm excluding holidays.