Say Hello to LinkedIn Learning!

On December 18th, Lynda.com will become LinkedIn Learning

We’re excited to let you know that we’ll be upgrading one of your learning and development benefits, Lynda.com, to LinkedIn Learning. LinkedIn Learning has the same great content as Lynda.com, and it will provide a more personalized experience.

Accounts will be upgraded on Tuesday, December 18th, at which time you will no longer be able to access Lynda.com.  But don’t worry, all your learning activity and history will be seamlessly transferred to LinkedIn Learning.  After the upgrade is completed (we expect it to take up to ~18 hours), you’ll receive an email to activate your LinkedIn Learning account.

More information on the upgraded LinkedIn Learning environment is available here.  Answers to questions like “What if I don’t have a LinkedIn account?”, “Do I need to connect my LinkedIn profile?”, and “Will my administrator have access to view my LinkedIn activity on my personal account?” can be found in the LinkedIn Learning FAQs.

We look forward to the upgrade and seeing how LinkedIn Learning helps you continue your growth and success!

Migration of File and Network Print Services FAQ

Over the next year, ITS will discontinue the personal F/H/I-drive as well as the departmental J/L-drives for some clients. In addition, Novell GroupWise Messenger, MyFiles.widener.edu, and our current network printer software will be replaced. This FAQ should help to answer some of your questions.

Q: Do I need to contact ITS to move our department drives J/L?

A: Prior to the migration of drives (J/L), an ITS staff member will contact each department to schedule an initial meeting. During the meeting, they will review the current file structure of the drives to troubleshoot any issues that might arise prior to moving data to OneDrive. They will also explain the sequence of events that will happen during the migration.

Q: Why does the F(H/I/J)-drive have to go away?

A: The F-drive and our current print sharing services are based on a very old network directory called Novell. At this point, Novell is almost extinct. We have its replacement—Microsoft Active Directory—in place, which already supports our email system, OneDrive, and many other services. It no longer makes sense to pay the cost of running redundant services.

Q: What is Active Directory?

A: Active Directory (AD) is software developed by Microsoft that provides centralized network, file and print services, as well as identity management.

Q: Will it affect the way I do things today?

A: Yes. You will see a change in the way you access and share university data. You may also notice slight differences in the screens you see when you print.

Migration:

Q: Who will be migrated to Active Directory?

A: Everyone is already in Active Directory, but some of their services still live on the older file and print sharing platforms. ITS will coordinate initial meetings with select departments, on a schedule, in their move to AD. During this meeting, a migration plan for each department will be developed. Part of this plan involves joining your PC, if you use one, to the domain.

Q: How will this migration affect me as a Mac user?

A: The migration will not affect Mac users.

Q: What do I have to do for this prior to the migration?

A: Clients will need to clean up and move files and folders from their F-drive (Chester), H-Drive (Harrisburg), and I-Drive (Delaware) to their Widener OneDrive.

Q: What is the time frame for this Project?

A: We will start meeting with departments in October 2018, and we expect to have the migration complete by the Summer of 2019.

Q: How long will the migration take?

A: The process will take between 25 to 45 minutes.

Q: Do I have to be available during the migration?

A: Yes.

Access:

Q: I log in from home using VPN, will that change?

A: No, you will not see any differences when logging into the VPN.

Q: Will my login ID and password change?

A: No, your login ID and password will remain the same.

GroupWise:

Q: I use Novell GroupWise Messenger to connect with my colleagues during the day, will I still be able to use GroupWise?

A: No, this transition will retire GroupWise (Novell Messenger). Within the Office 365 suite is a chat application called Microsoft Teams, this will replace the GroupWise system.

Files:

Q: What happens to my OneDrive synced files after my computer is migrated to Active Directory?

A: The next time you log into OneDrive and the system authenticates you, your files will resync to your profile.

Q. Is there a size limit on a single file in OneDrive?

A: Yes, Microsoft is currently limiting single file size to 10 gigabytes.

Q: Will I be able to set up folder sharing?

A: Yes, we have instructions on how you can do this or you can put in a quick ticket to have our HelpDesk assist you. As we meet with each department, ITS will gather this information and help set these shares up with you during the migration.

Q: How can I access my Widener OneDrive files?

A: You will be able to access the data on devices that can access the internet or that have the OneDrive App available.

Q: Will I still be able to use myfiles.widener.edu?

A: No, your myfiles.widener.edu will no longer be available after Jan 1, 2019. It will be replaced with OneDrive.

Q: Will my department’s J-Drive (Chester), L-Drive (Harrisburg), L-Drive (Delaware) still be accessible?

A: No, the department data will be moved and will reside in OneDrive. ITS will work with each department to move the data.

Q: Will my department OneDrive data be backed up?

A: We will work with each department to communicate what data is backed up to the cloud during the migration phase, but we currently plan to back up data moved from each department’s J-Drive (Chester), L-Drive (Harrisburg), L-Drive (Delaware).

Q: What will happen to my data on the F-drive (Chester), H-Drive (Harrisburg), and I-Drive (Delaware)?

A: The data located on the drives in question will need to be moved to your Widener OneDrive on Office 365, which offers up 1 terabyte of storage and can be accessed from anywhere.

Q: How do I move the contents of my F-drive (Chester), H-Drive (Harrisburg), and I-Drive (Delaware) to my Widener provided OneDrive?

A: Upload your files to OneDrive or you can put in a quick ticket for the HelpDesk to assist you.

Printing:

Q: Will I still have access to my printers after the migration?

A: Your printers should automatically be installed on the first login after migration. This will be something that the ITS member will check before they leave your desk.

Highlights of Asset Management 2018

ITS replaced hundreds of computers across the three Widener campuses during our annual asset refresh project.

ITS staff are happy to close the books on a successful asset management cycle.  (Asset management is the fancy term we use for “computer equipment replacement.”) We’re even happier to note that we improved your satisfaction rating while replacing more than twice as many computers as last year.

In May and June, we installed 458 new systems, compared with 197 last year.  Despite the greater volume of work, recipients of new computers gave us higher average satisfaction scores on post-installation surveys (4.73 vs. 4.34 out of 5).

New computers in room 102 of the Quick Center on the Widener University Chester Campus.
Quick 102 was upgraded during asset management this year.

Over the past year, we spent a lot of time thinking about how we could streamline and improve the process this year. We’re pleased that the changes we made could enable us to improve our efficiency while improving the experience for our clientele.

While ITS monitors this project year-round, the most visible component of the process involves the replacement of computers at the end of the Spring semester.

Lab and classroom updates

In addition to faculty and staff computers, we also upgrade lab and classroom equipment at this time each year. Lab spaces in the following rooms were updated during this cycle:

  • Quick Center  102
  • Founders  107
  • Bruce Hall  8
  • Kirkbride  346
  • Freedom  303 & 322

We also upgraded instructor stations in four Academic Center North (ACN) classrooms, plus Kapelski 225A, Kirkbride 447, and Bruce 10.

Going forward

We will schedule remaining deployments over the summer for clients that were not available during the deployment window.

Please contact Client Success if you would like to share your thoughts and ideas about how our asset management process can continue to improve.

One Year Later with Lynda.com

Last April, we began providing Widener faculty, staff and students with access to the Lynda.com library of tutorials on technology, creative, and business skills. In the first year, we’re happy to see that 926 of us have viewed 16,900 videos.

Here are courses that have been viewed by the most people (or for the most total hours):

  1. Learning Canvas 2016
  2. Learning Office 365
  3. SPSS Statistics Essential Training
  4. How to use Lynda.com
  5. Learning Canvas 2017
  6. Social Media Marketing: Optimization
  7. Excel 2013 Essential Training
  8. Learning with Lynda.com
  9. SharePoint: Compliance Management
  10. Office 365: Learning Excel

Remember, you can access Lynda.com from any device with Internet access, even when you’re away from campus. (Students: if you need to brush up on a skill for an internship or summer job, remember that you can still use Lynda.com.) All you need are your Widener username and password when you visit lynda.widener.edu. Enjoy!

Wireless to go: Widener joins Eduroam

Effective immediately, Widener University belongs to eduroam. This is big news if you’re visiting other universities or hosting  visitors from other schools. Eduroam (short for ‘education roaming’) is the secure, worldwide roaming access service developed for the international research and education community.

This article will tell you what you need to know to get started.

Joining eduroam provides four main benefits:
  1. It allows Widener to welcome eduroam enabled visitors in a strongly authenticated way (the strong authentication also provides a way to authorize users to different resources).
  2. It allows our own users to travel to eduroam enabled locations around the world. Over 570 educational institutions and research/cultural organizations (such as the Smithsonian) are already US members. Hundreds more universities participate across six continents.
  3. It saves time for us and for our visitors since eduroam authentication is automatic and access is immediate.
  4. It improves security since eduroam encrypts traffic between users’ devices and the Wi-Fi infrastructure.
Widener already has guest wireless. Why would we provide eduroam?

Eduroam is not a replacement for our guest network. It is a complement to make our guest network and our community compatible with other eduroam participants. By offering the service to visitors from other institutions, our community is offered the same privileges on campus networks of other institutions.

Who can use the eduroam network?

Anyone with an account from a participating institution. This facilitates productivity for visiting faculty, staff, and students while away from home, without any additional configuration to their computers or mobile devices.

When will we join? When can we use it?

We are already in the network, so Widener faculty/staff/students can access eduroam on other campuses right now.

What other institutions in our region are in eduroam already?

Most of the other well-known schools in the region are already members: Villanova, Penn, UDel, Temple, Drexel, TCNJ, NJIT, Princeton, Phildelphia/Jefferson, Arcadia, Bryn Mawr, Swarthmore, Haverford, Lafayette, PSU, DCCC, MCCC. The full U.S. list is at https://www.eduroam.us/institutions_list.

If I’m at one of the eduroam schools, how do I connect?

Just look for the eduroam name (called an SSID) on the list of Wi-Fi networks your device can join. If you select eduroam, you will be asked to log into a Widener server to prove your identity. Enter your Widener email address (e.g. rsmith@widener.edu) and password as you do on campus. Thereafter, you’ll be trusted to use the wireless network at that institution. Whenever you subsequently visit any eduroam location, you’ll automatically get onto the wireless network there, so long as your Widener credentials are valid.

Meltdown and Spectre

The computing industry has just publicly announced two major vulnerabilities affecting virtually every computer.

The vulnerabilities are being called Meltdown and Spectre, and they are very significant issues. They will require immediate and ongoing attention to secure your computing environment. While Widener ITS is working hard to address the issues with University equipment, everyone that has a personal computer, tablet, or smartphone needs to check with their manufacturer/carrier to find out what updates are available.

For your computer, you’ll first need to update your OS, likely either Windows or Apple (but other OS’s are vulnerable, too). Follow your standard method of patching (Windows Update or Apple AppStore Updates). NOTE FOR MAC USERS: we’re still asking you to avoid updating to High Sierra (version 10.13), so please look for the “Update All” button.

For your IOS device (iPad, iPod Touch, iPhone) you’ll go into Settings > General > Software Update. The AppStore will likely alert you, too.

For Android, this can vary, but should be found in Settings > System Updates. Android is usually good about putting updates in front of users quickly.

Browsers – every major browser (Chrome, Firefox, IE, Safari, and others) is being updated. The quickest way to update is usually through the Help > About section of your browser found using the control icon in the upper right corner.

 

This is a confusing issue, and that’s because it’s a big issue. Also, please be aware that scams around this will be out there soon. If you have any questions, please contact us at the Helpdesk at x1047 or at Helpdesk@widener.edu.

New for 2018: Phone Directory in Office 365

An online employee office phone directory has been a top request for some time.

To start off the new year, ITS is happy to announce that all full-time employee phone numbers will now be stored and maintained in the Office 365 people directory. Please read below about how to look up an employee’s office phone number and request a change if needed.

Please note, this directory is for employee office phone numbers only.

How to Search

Office 365 for the web (Wumail)

From the “People” screen in Office 365, search for a person. You will see their entire phone number listed right under their name. As we all know, the last 4 numbers is their office extension. The screen capture below shows the returned search result for the name “Robert” and the phone number below the email address.
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Outlook desktop client for Windows

Search the address book. Select the radio button for “more columns” and change the drop down to “Offline Global Address List” or “Global Address List”, then enter the the name you are searching and hit “Go”.addressbook_lookupdemo_starktower

Outlook desktop client for MacOS

Search the address book. Search all fields in the Widener Directory, the enter the name you are searching and the name should appear. Click on the employee’s name from the search results and the contact window will display the phone number. The following screen shot shows a sample search.mac_person_lookup

Request a Phone Number Change

Should you find a number that needs revision please open up a QuickTicket at quickticket.widener.edu , choose “Phone Directory Change”, enter the updated information and submit the ticket.

Lynda.com: unlimited tech training for Widener

Thousands of video courses taught by technology, design, and business experts.

Starting immediately, ITS is providing all Widener students, faculty, and staff with access to Lynda.com, an online library that teaches the latest technical and professional skills through high-quality instructional videos. Lynda maintains a very large and up-to-date library of courses taught by experts in their fields. New titles are added every week.

tile_lyndalearning_logoCourses are broken up into bite-size chunks of a few minutes each. You can use Lynda whether you have five minutes or five hours. If you are trying to complete an entire course or playlist of courses, it automatically keeps track of your progress. But you will also find Lynda useful as a just-in-time knowledge base. If you’re stuck trying to figure out a feature in an application, search for it on Lynda. You may just get the answer you need to get back up and running quickly.

What’s there?

There are Lynda videos for every skill level. For beginners with an application, here are just a few of the relevant “Up and Running” and “Essentials” titles in the collection:

  • Microsoft Office 365
  • Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere, After Effects)
  • MacOS Sierra and Windows 10
  • SPSS
  • Mathematica
  • Final Cut Pro and ProTools
  • HTML5 and CSS

Beyond a deep collection of technology titles, there’s a host of professional development subjects on topics ranging from project management to social media marketing.

Get Started

Just visit lynda.widener.edu. Use your Widener login ID and password—the same ones you use for Office 365 or CampusCruiser. Try making a playlist of a few courses you’re interested in trying out later.

Lynda.com: unlimited tech training for Widener

Thousands of video courses taught by technology, design, and business experts.

Starting immediately, ITS is providing all Widener students, faculty, and staff with access to Lynda.com, an online library that teaches the latest technical and professional skills through high-quality instructional videos. Lynda maintains a very large and up-to-date library of courses taught by experts in their fields. New titles are added every week.

tile_lyndalearning_logoCourses are broken up into bite-size chunks of a few minutes each. You can use Lynda whether you have five minutes or five hours. If you are trying to complete an entire course or playlist of courses, it automatically keeps track of your progress. But you will also find Lynda useful as a just-in-time knowledge base. If you’re stuck trying to figure out a feature in an application, search for it on Lynda. You may just get the answer you need to get back up and running quickly.

What’s there?

There are Lynda videos for every skill level. For beginners with an application, here are just a few of the relevant “Up and Running” and “Essentials” titles in the collection:

  • Microsoft Office 365
  • Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere, After Effects)
  • MacOS Sierra and Windows 10
  • SPSS
  • Mathematica
  • Final Cut Pro and ProTools
  • HTML5 and CSS

Beyond a deep collection of technology titles, there’s a host of professional development subjects on topics ranging from project management to social media marketing.

Get Started

Just visit lynda.widener.edu. Use your Widener login ID and password—the same ones you use for Office 365 or CampusCruiser. Try making a playlist of a few courses you’re interested in trying out later.