myWidener – Shedding Some Light

As we begin our journey with myWidener, let us share a list of some great questions we received over the last couple of days. There are only 15 but we expect them to help shed some light on some of the features of the site. Given our  timely deployment of myWidener, some features have not been fully built out, but expect to finish them soon.

 

Q1: Why does myWidener ask for my location and request to show notifications?

A1: myWidener uses your location to set your device to the correct campus or notify you of an event that may be happening on the campus near your vicinity.

Q2: What do I need to know if I block myWidener from my location?

A2: myWidener will not be able to place you in the correct Campus. By default, the site will assign you to the Chester campus. You will need to go into your profile preferences and select your default campus or manually select it every time.

Q3: Does myWidener track me?

A3: No, myWidener uses geolocation only for placing you on the correct campus and providing you with an update on events that may be happening in your area.

Q4: Why do I keep getting placed on the Chester campus?

A4: You may be placed on the wrong campus because you denied myWidener of your location, or the system could not determine your location. We recommend that you go into your profile settings and set your default campus.

Q5: How can I change my role or campus?

A5: You can manually change your role at any time by selecting the down arrow next to the blue search button on the site.

Q6: How can I lock myself to a campus?

A6: You can go into the settings and set your default campus. There are three; Chester, Delaware, and Harrisburg.

Q7: I can’t find something I am searching for, what should I do?

A7: First, check to make sure you are set to the correct role and campus. You can see this by selecting the down arrow next to the blue search button on the site. Your role and campus should be checked. If they are incorrect, check the one that match you. If they are correct, please send us feedback (click your profile name, and click “Send Feedback”). myWidener is intended to be a central location for students, faculty, and staff to gain access to a broad range of information and services.

Q8: How can I add my personal favorites?

A8: Click on the “star” in the bottom right corner of the task. This task will now appear up in your myWidener favorites.

Q9: How do I create my own personal bookmarks?

A9: Check out this short video to see how it is done.

Q10: How do I change my settings to have my tasks open in a new tab?

A10: Click on your profile name and click Preferences. Check “Always open tasks in new tab/window” and click Save.

Q11: What does the “hamburger menu” () mean?

A11: The “hamburger menu” (displayed as ) is what the collapsed menu icon on websites are called. This menu type is commonly seen on the top right or left on websites especially when viewed on a mobile device.

Q12: What is a task?

A12: A task is a single instruction you may complete on myWidener.

Q13: What is a task center?

A13: A task center is a group of related tasks within the same topic.

Q14: What does the “i” mean on a task or task center on the myWidener site?
A14: Clicking on the “i” provides more information about this task. This page is what we call the “Task Description Page” or TDP.

Q15: What is the Task Description Page (TDP) used for?

A15: This is a page where the owner of the task can provide more information and instructions for the task. It shows you the contact/owner of the task and any announcements the task is or was promoting. The task itself can be launched from this page either by clicking the task title or clicking the “Launch Task” button at the top right of the page.

 

Extra! Extra! myWidener is here! Search. Click. Done.

Today we officially say goodbye to CampusCruiser and move on to myWidener. We hope you agree that the new site makes it easier to find what you need quickly.

MyWidener treats every resource you access as a task, whether it’s a link to a web form, site, or app. While we organized those tasks into logical groupings, like “Library Resources” or “Employee Services,” the most powerful way to use myWidener is simply search for the specific task you’re looking for. Wondering what’s on the menu at the Pride Cafe? Just search for “menu.” Once you’ve found a task you use regularly, click or touch the star in the task’s button. It’ll be added to your favorites, which show up at the top of your window every time you log in.

We wanted to thank our university colleagues for their support through all of the long hours with helping us build out these new sites. Just a little fun info we wanted to share, the following has been built out for myWidener:

  • 187 tasks in 32 task centers
  • 44 public office web sites
  • 20 internal SharePoint web sites

Have a question? Please email us at cruisercloseout@widener.edu. If you have feedback on myWidener, please send us a note by selecting the feedback option under your name (or the hamburger icon on your mobile device), then select “Send Feedback.” We welcome your questions, feedback and support.

What will happen after Campus Cruiser’s sunset

We know that the community is eager for new information about the Campus Cruiser closeout process. Due to Cruiser’s upcoming disappearance, we have had to make a series of quick decisions. The good news is that we are able to consider a lot of options in the weeks before the holiday break, and now we’d like to share more information with you about our progress.

Announcing MyWidener

ITS is already constructing the platform to replace Campus Cruiser. Over the next two months, a sophisticated, mobile-friendly website will emerge, which we will call MyWidener. The essential features of Cruiser (committees, clubs, organizations, WebAdvisor, etc.), will all be available through this single point of access

MyWidener will use keyword searches to navigate and access services directly. While the new site is under construction, you may be interested to see a public version using the same software at University of Michigan: http://maizelink.umich.edu. (Note: everything you see there is just a link to web sites and applications that UMich uses. Our links will be tools that are specific to Widener, e.g. StudentPlanning, WebAdvisor, Office365, etc. The underlying software, rSmart OneCampus, doesn’t provide us with any of the applications or modules, it simply allows us a better way to find and access our own information.)

For departments that currently use Cruiser to publish websites, we have good solutions to offer as well. Members of the Cruiser Closeout team will be reaching out to those departments to coordinate.

In the meantime…

Campus Cruiser is still running for now. You may continue to use it to access administrative services, such as time sheets. Moving our essential services over to MyWidener is a top priority, and we do have a backup plan if we lose access to Campus Cruiser prior to the expected final shutdown in March.

As always, the best way to follow up to this message with questions or comments is to email cruisercloseout@widener.edu. ITS staff also continues to make updates to the Cruiser Closeout FAQ.

A few words about process

ITS is relying on the advice and feedback of Faculty Council TIRC and other stakeholders as we make changes. Even so, the urgency of this project has required us to make some of our decisions faster and with less input than we prefer. Thank you for your cooperation as we’ve worked through this challenging situation. We are also grateful for all the work you have done to move/manage your own information on extremely short notice.

Widener will be in a much better situation once this migration is complete.

Campus Cruiser Closeout FAQs

As you may have heard, Cruiser closed their doors on December 31, 2018. This FAQ has been compiled in anticipation of questions you may have. If your question is not addressed in this FAQ, please submit your question to CruiserCloseout@widener.edu.

We highly recommend subscribing to this blog to receive notifications when new information is posted.

Click on any Question button to toggle between showing and hiding its answer.

Cruiser – General

A. Subscribe to the blog! Visit our previous post here for instructions on subscribing to the ITSNews blog. Last updated: 1/11/19

A. You should already have made every attempt to download any data you wished to save. If you have not, please attempt to download your data right away. The portal may continue to be accessible until March 15, 2019 but we are on borrowed time now. Last updated: 1/11/19

A. While Cruiser formally closed their doors on December 31, 2018, the portal may be available until March 15, 2019, but with little to no support from the vendor. Last updated: 1/11/19

A. Even though the site may be available until March 15, 2019, Cruiser officially closed their doors on December 31, 2018. As we move forward, there is no guarantee we will have a contact to help with data download issues. Last updated: 1/11/19

A. If you are a current student, staff or faculty, we encourage you to save the files in your OneDrive space in Office365. If you need help moving files to OneDrive, please see our OneDrive resources. Last updated: 1/11/19

A. Any email sent to a loginID@mail.widener.edu account will be returned to the sender after March 15, 2019. Last updated: 1/11/19

A. If you would like to setup an auto-reply to instruct senders to update your email address instructions follow the steps below.
1. Log into Cruiser and click on MyCruiser.

a. Click Archived Cruiser Email

2. Click on the Tools tab, and then click Settings.

3. Click on the Auto Reply tab.

a. Click Enable Auto Reply button (correct display should say ENABLED)

b. Target should be ‘All Senders’.

c. Frequency should be ‘Every Time’.

d. Do not enter a Begin or End Date.

e. Enter your reply message that will be sent to any email delivered to your Cruiser email account.

f. A generic message could be: Please note, my email address has changed to loginID@widener.edu. This email address will no longer be valid after March 15, 2019. Please update your address book with my new email address.

4. Click Save.
Last updated: 1/11/19

A. Update your email address on your personal website accounts, i.e. banking, Amazon, iCloud, LinkedIn, utilities, etc. Last updated: 1/11/19

My Cruiser – Personal Tools:

A. This data was moved to the new Office 365 platform as of May 2018. You can access it through the WUMail link on the Widener home page. Last updated: 1/11/19

A. Navigate to My Cruiser > Personal Tools. Click on My Files.
Review the list of folders and files you’ve saved. Check the box next to any that you want to save and then click Download. If you need help moving files to OneDrive, please see our OneDrive resources or send us an email with your question to CruiserCloseout@widener.edu Last updated: 1/11/19

Students

A. Students should download any data that they wish to keep for archival purposes. Students should immediately download data located in the shared files of your Campus Cruiser courses, committees, or clubs. Last updated: 1/11/19

A. Unfortunately they cannot students need to download the files individually. Last updated: 1/11/19

A. Navigate to My Cruiser > Personal Tools. Click on My Files.
Review the list of folders and files you’ve saved. Check the box next to any that you want to save and then click Download. If you need help moving files to OneDrive, please see our OneDrive resources. Last updated: 1/11/19

Academics

A. Now that Cruiser has formally closed their doors, there are no guarantees for how much longer the data will be accessible. It may continue to be accessible until March 15, 2019 but we are on borrowed time now.
Navigate to Academics > Classes > My Cruiser Class Archives. For Assignment Submissions, select the assignment > Detail and choose the document you want downloaded (it should download automatically) For Discussion Boards or Journals you will need to copy/paste your prompts and replies. Last updated: 1/11/19

A. You may find that the data is still accessible and may be available until March 15, 2019. However, we have no way to guarantee for how much longer the data will be available. Last updated: 1/11/19

A. Now that Cruiser has formally closed their doors, there are no guarantees for how much longer the data will be accessible. It may continue to be accessible until March 15, 2019 but we are on borrowed time now.
Navigate to Academics > Classes > My Cruiser Class Archives. There is no simple download for anything built in HTML notepads, Discussion Board prompts, Home Page content, Assignments, Assessments, Announcements, or Journals. You will need to Copy/Paste into a Word document or a Canvas course (create a new Master Class or use an existing course in Canvas).The YouTube Playlist “Cruiser Closeout” is a 3 part series that TLT has created to address moving specific course content out of CampusCruiser:
Part 1 – Shared FilesPart 2 – Course Content (ex. HTML Notepad, Assignments, Quizzes, etc)Part 3 – Course Records (Attendance, Gradebook, Student Submissions) Last updated: 1/11/19

A. Back to and including the Fall 2015 term. Last updated: 1/11/19

A. The Provost has requested that the respective Deans serve as custodians of this content. Any request for access to retired/former FT or adjunct faculty course data for assessment and accreditation purposes must include permission from the Dean, along with the Course ID number(s). The complete request with Course ID number(s) and the Dean’s permission should be emailed together to CruiserCloseout@widener.edu. Last updated: 1/11/19

A. Canvas classes can be accessed from the Widener home page or the Canvas app on mobile devices. Last updated: 1/11/19

A. You can access Engage classes directly using the link below, or through Canvas (via the same link).
Direct Access: Go to https://engage.widener.edu/learn/ and Log In. We recommend bookmarking this page for future reference. You may receive a message that states “User could not be authenticated.” If that happens, please click the “forgotten username or password” link to update your credentials.

Access through Canvas: You will see a “Course” in Canvas titled, “Access Your Engage Courses Here” on your Canvas Dashboard. This will provide a link (the same one listed above) to log into Engage.

For assistance with technical issues related to Engage, please contact the Personal Support Center (PSC): PSC – Personal Support Center widener@personalsupportcenter.com 1-844-386-7321

Last updated: 1/11/19

A. For every evaluation you need to keep, please access it and use one of the following options:
Use the Overall Download button for a .xls workbook of survey data.

Use the Report Formats button (has 3 options) > use the Print button to get PDF printouts. If you employed the Scale format in your evaluation, the  Additional Results tab may provide additional formats under the “Response Distribution Reports” section (click to expand). Last updated: 1/11/19

@Widener

A. You will continue to receive emergency campus alerts via email and on your phone if you have subscribed to Omnilert (previously E2 CampusAlert). Omnilert Subscription Signup We have signed a contract for a new portal solution, which will be announced shortly. We will broadcast general campus announcements in the new portal. Last updated: 1/11/19

A. Office365. The owners or Hosts of these offices, Committees, or clubs will need to move them to Office365. ITS will provide instruction on how to do this in the near future. Last updated: 1/11/19

A. There is no easy or quick way to pull the data off of Campus Cruiser. Everything needs to be save individually. The steps are listed below.
1. Go to your page
2. Right click anywhere on the page
3. Depending on the browser you are using > Select “Save as… or Save Page as…”
4. Your file directory will launch, select the location where you want to store your Campus Cruiser data
Things to remember when saving data:
1. The main page is saved as an html web page, the view will not be the same as Campus Cruiser. This is to preserve your information that is accessed from the page and any external internet links that are contained there.2. If linked content lives in Campus Cruiser it will need to be downloaded separately. Examples are word, excel or pdf documents.3. Images, videos and movies will need to be downloaded separately. ANY LINKS THAT WORKED IN THE PAST MAY NOT WORK NOW THAT CAMPUS CRUISER IS OFFICIALLY CLOSED. THE DATA MAY BE ACCESSIBLE UNTIL MARCH 15, 2019 BUT THERE ARE NO GUARANTEES. Last updated: 1/11/19

A. To copy an Office, Committees and Clubs membership list. Go into the Office, Committee or Club and follow the instructions below.
Member Tools > Address Book > Check “Contact” box to select all > Select “E-mail” > Then copy the list of email address of your members.
Last updated: 1/11/19

A. We have signed a contract for an external-facing website solution, which will be announced shortly. Last updated: 1/11/19

A. If the content is intended for Widener clients only, you will move this content to Office365 into a group or site. If you need help moving files to Office365, please send an email to CruiserCloseout@widener.edu. Last updated: 1/11/19

A. The directory was migrated to the Office365 platform as of May 2018. Office365 directory Last updated: 1/11/19

A. Send us an email with your question to CruiserCloseout@widener.edu Last updated: 1/11/19

WebAdvisor

A. GOOD NEWS — We are NOT losing any of the functionality listed under the Web Advisor tab. All of the services listed under WebAdvisor are links to other web sites or pages. ITS grouped them under the heading of WebAdvisor to make access easier for students, faculty, and staff. We have signed a contract for a new portal solution, which will be announced shortly. The WebAdvisor services will be accessible through the new portal. Last updated: 1/11/19

A. You should locate any customer-facing documentation or instructions you may have prepared and review them for possible updates. You will be changing references to Cruiser and any instructions with regard to navigating to a particular service. Any instructions regarding how to actually use a particular service should not have to change. Last updated: 1/11/19

Say Hello to LinkedIn Learning!

On December 18th, Lynda.com will become LinkedIn Learning

We’re excited to let you know that we’ll be upgrading one of your learning and development benefits, Lynda.com, to LinkedIn Learning. LinkedIn Learning has the same great content as Lynda.com, and it will provide a more personalized experience.

Accounts will be upgraded on Tuesday, December 18th, at which time you will no longer be able to access Lynda.com.  But don’t worry, all your learning activity and history will be seamlessly transferred to LinkedIn Learning.  After the upgrade is completed (we expect it to take up to ~18 hours), you’ll receive an email to activate your LinkedIn Learning account.

More information on the upgraded LinkedIn Learning environment is available here.  Answers to questions like “What if I don’t have a LinkedIn account?”, “Do I need to connect my LinkedIn profile?”, and “Will my administrator have access to view my LinkedIn activity on my personal account?” can be found in the LinkedIn Learning FAQs.

We look forward to the upgrade and seeing how LinkedIn Learning helps you continue your growth and success!

Migration of File and Network Print Services FAQ

Over the next year, ITS will discontinue the personal F/H/I-drive as well as the departmental J/L-drives for some clients. In addition, Novell GroupWise Messenger, MyFiles.widener.edu, and our current network printer software will be replaced. This FAQ should help to answer some of your questions.

Q: Do I need to contact ITS to move our department drives J/L?

A: Prior to the migration of drives (J/L), an ITS staff member will contact each department to schedule an initial meeting. During the meeting, they will review the current file structure of the drives to troubleshoot any issues that might arise prior to moving data to OneDrive. They will also explain the sequence of events that will happen during the migration.

Q: Why does the F(H/I/J)-drive have to go away?

A: The F-drive and our current print sharing services are based on a very old network directory called Novell. At this point, Novell is almost extinct. We have its replacement—Microsoft Active Directory—in place, which already supports our email system, OneDrive, and many other services. It no longer makes sense to pay the cost of running redundant services.

Q: What is Active Directory?

A: Active Directory (AD) is software developed by Microsoft that provides centralized network, file and print services, as well as identity management.

Q: Will it affect the way I do things today?

A: Yes. You will see a change in the way you access and share university data. You may also notice slight differences in the screens you see when you print.

Migration:

Q: Who will be migrated to Active Directory?

A: Everyone is already in Active Directory, but some of their services still live on the older file and print sharing platforms. ITS will coordinate initial meetings with select departments, on a schedule, in their move to AD. During this meeting, a migration plan for each department will be developed. Part of this plan involves joining your PC, if you use one, to the domain.

Q: How will this migration affect me as a Mac user?

A: The migration will not affect Mac users.

Q: What do I have to do for this prior to the migration?

A: Clients will need to clean up and move files and folders from their F-drive (Chester), H-Drive (Harrisburg), and I-Drive (Delaware) to their Widener OneDrive.

Q: What is the time frame for this Project?

A: We will start meeting with departments in October 2018, and we expect to have the migration complete by the Summer of 2019.

Q: How long will the migration take?

A: The process will take between 25 to 45 minutes.

Q: Do I have to be available during the migration?

A: Yes.

Access:

Q: I log in from home using VPN, will that change?

A: No, you will not see any differences when logging into the VPN.

Q: Will my login ID and password change?

A: No, your login ID and password will remain the same.

GroupWise:

Q: I use Novell GroupWise Messenger to connect with my colleagues during the day, will I still be able to use GroupWise?

A: No, this transition will retire GroupWise (Novell Messenger). Within the Office 365 suite is a chat application called Microsoft Teams, this will replace the GroupWise system.

Files:

Q: What happens to my OneDrive synced files after my computer is migrated to Active Directory?

A: The next time you log into OneDrive and the system authenticates you, your files will resync to your profile.

Q. Is there a size limit on a single file in OneDrive?

A: Yes, Microsoft is currently limiting single file size to 10 gigabytes.

Q: Will I be able to set up folder sharing?

A: Yes, we have instructions on how you can do this or you can put in a quick ticket to have our HelpDesk assist you. As we meet with each department, ITS will gather this information and help set these shares up with you during the migration.

Q: How can I access my Widener OneDrive files?

A: You will be able to access the data on devices that can access the internet or that have the OneDrive App available.

Q: Will I still be able to use myfiles.widener.edu?

A: No, your myfiles.widener.edu will no longer be available after Jan 1, 2019. It will be replaced with OneDrive.

Q: Will my department’s J-Drive (Chester), L-Drive (Harrisburg), L-Drive (Delaware) still be accessible?

A: No, the department data will be moved and will reside in OneDrive. ITS will work with each department to move the data.

Q: Will my department OneDrive data be backed up?

A: We will work with each department to communicate what data is backed up to the cloud during the migration phase, but we currently plan to back up data moved from each department’s J-Drive (Chester), L-Drive (Harrisburg), L-Drive (Delaware).

Q: What will happen to my data on the F-drive (Chester), H-Drive (Harrisburg), and I-Drive (Delaware)?

A: The data located on the drives in question will need to be moved to your Widener OneDrive on Office 365, which offers up 1 terabyte of storage and can be accessed from anywhere.

Q: How do I move the contents of my F-drive (Chester), H-Drive (Harrisburg), and I-Drive (Delaware) to my Widener provided OneDrive?

A: Upload your files to OneDrive or you can put in a quick ticket for the HelpDesk to assist you.

Printing:

Q: Will I still have access to my printers after the migration?

A: Your printers should automatically be installed on the first login after migration. This will be something that the ITS member will check before they leave your desk.

Highlights of Asset Management 2018

ITS replaced hundreds of computers across the three Widener campuses during our annual asset refresh project.

ITS staff are happy to close the books on a successful asset management cycle.  (Asset management is the fancy term we use for “computer equipment replacement.”) We’re even happier to note that we improved your satisfaction rating while replacing more than twice as many computers as last year.

In May and June, we installed 458 new systems, compared with 197 last year.  Despite the greater volume of work, recipients of new computers gave us higher average satisfaction scores on post-installation surveys (4.73 vs. 4.34 out of 5).

New computers in room 102 of the Quick Center on the Widener University Chester Campus.
Quick 102 was upgraded during asset management this year.

Over the past year, we spent a lot of time thinking about how we could streamline and improve the process this year. We’re pleased that the changes we made could enable us to improve our efficiency while improving the experience for our clientele.

While ITS monitors this project year-round, the most visible component of the process involves the replacement of computers at the end of the Spring semester.

Lab and classroom updates

In addition to faculty and staff computers, we also upgrade lab and classroom equipment at this time each year. Lab spaces in the following rooms were updated during this cycle:

  • Quick Center  102
  • Founders  107
  • Bruce Hall  8
  • Kirkbride  346
  • Freedom  303 & 322

We also upgraded instructor stations in four Academic Center North (ACN) classrooms, plus Kapelski 225A, Kirkbride 447, and Bruce 10.

Going forward

We will schedule remaining deployments over the summer for clients that were not available during the deployment window.

Please contact Client Success if you would like to share your thoughts and ideas about how our asset management process can continue to improve.

One Year Later with Lynda.com

Last April, we began providing Widener faculty, staff and students with access to the Lynda.com library of tutorials on technology, creative, and business skills. In the first year, we’re happy to see that 926 of us have viewed 16,900 videos.

Here are courses that have been viewed by the most people (or for the most total hours):

  1. Learning Canvas 2016
  2. Learning Office 365
  3. SPSS Statistics Essential Training
  4. How to use Lynda.com
  5. Learning Canvas 2017
  6. Social Media Marketing: Optimization
  7. Excel 2013 Essential Training
  8. Learning with Lynda.com
  9. SharePoint: Compliance Management
  10. Office 365: Learning Excel

Remember, you can access Lynda.com from any device with Internet access, even when you’re away from campus. (Students: if you need to brush up on a skill for an internship or summer job, remember that you can still use Lynda.com.) All you need are your Widener username and password when you visit lynda.widener.edu. Enjoy!

Wireless to go: Widener joins Eduroam

Effective immediately, Widener University belongs to eduroam. This is big news if you’re visiting other universities or hosting  visitors from other schools. Eduroam (short for ‘education roaming’) is the secure, worldwide roaming access service developed for the international research and education community.

This article will tell you what you need to know to get started.

Joining eduroam provides four main benefits:
  1. It allows Widener to welcome eduroam enabled visitors in a strongly authenticated way (the strong authentication also provides a way to authorize users to different resources).
  2. It allows our own users to travel to eduroam enabled locations around the world. Over 570 educational institutions and research/cultural organizations (such as the Smithsonian) are already US members. Hundreds more universities participate across six continents.
  3. It saves time for us and for our visitors since eduroam authentication is automatic and access is immediate.
  4. It improves security since eduroam encrypts traffic between users’ devices and the Wi-Fi infrastructure.
Widener already has guest wireless. Why would we provide eduroam?

Eduroam is not a replacement for our guest network. It is a complement to make our guest network and our community compatible with other eduroam participants. By offering the service to visitors from other institutions, our community is offered the same privileges on campus networks of other institutions.

Who can use the eduroam network?

Anyone with an account from a participating institution. This facilitates productivity for visiting faculty, staff, and students while away from home, without any additional configuration to their computers or mobile devices.

When will we join? When can we use it?

We are already in the network, so Widener faculty/staff/students can access eduroam on other campuses right now.

What other institutions in our region are in eduroam already?

Most of the other well-known schools in the region are already members: Villanova, Penn, UDel, Temple, Drexel, TCNJ, NJIT, Princeton, Phildelphia/Jefferson, Arcadia, Bryn Mawr, Swarthmore, Haverford, Lafayette, PSU, DCCC, MCCC. The full U.S. list is at https://www.eduroam.us/institutions_list.

If I’m at one of the eduroam schools, how do I connect?

Just look for the eduroam name (called an SSID) on the list of Wi-Fi networks your device can join. If you select eduroam, you will be asked to log into a Widener server to prove your identity. Enter your Widener email address (e.g. rsmith@widener.edu) and password as you do on campus. Thereafter, you’ll be trusted to use the wireless network at that institution. Whenever you subsequently visit any eduroam location, you’ll automatically get onto the wireless network there, so long as your Widener credentials are valid.

Meltdown and Spectre

The computing industry has just publicly announced two major vulnerabilities affecting virtually every computer.

The vulnerabilities are being called Meltdown and Spectre, and they are very significant issues. They will require immediate and ongoing attention to secure your computing environment. While Widener ITS is working hard to address the issues with University equipment, everyone that has a personal computer, tablet, or smartphone needs to check with their manufacturer/carrier to find out what updates are available.

For your computer, you’ll first need to update your OS, likely either Windows or Apple (but other OS’s are vulnerable, too). Follow your standard method of patching (Windows Update or Apple AppStore Updates). NOTE FOR MAC USERS: we’re still asking you to avoid updating to High Sierra (version 10.13), so please look for the “Update All” button.

For your IOS device (iPad, iPod Touch, iPhone) you’ll go into Settings > General > Software Update. The AppStore will likely alert you, too.

For Android, this can vary, but should be found in Settings > System Updates. Android is usually good about putting updates in front of users quickly.

Browsers – every major browser (Chrome, Firefox, IE, Safari, and others) is being updated. The quickest way to update is usually through the Help > About section of your browser found using the control icon in the upper right corner.

 

This is a confusing issue, and that’s because it’s a big issue. Also, please be aware that scams around this will be out there soon. If you have any questions, please contact us at the Helpdesk at x1047 or at Helpdesk@widener.edu.