ITS staff are happy to close the books on a successful asset management cycle. (Asset management is the fancy term we use for “computer equipment replacement.”) We’re even happier to note that we improved your satisfaction rating while replacing more than twice as many computers as last year.
In May and June, we installed 458 new systems, compared with 197 last year. Despite the greater volume of work, recipients of new computers gave us higher average satisfaction scores on post-installation surveys (4.73 vs. 4.34 out of 5).
Over the past year, we spent a lot of time thinking about how we could streamline and improve the process this year. We’re pleased that the changes we made could enable us to improve our efficiency while improving the experience for our clientele.
While ITS monitors this project year-round, the most visible component of the process involves the replacement of computers at the end of the Spring semester.
Lab and classroom updates
In addition to faculty and staff computers, we also upgrade lab and classroom equipment at this time each year. Lab spaces in the following rooms were updated during this cycle:
- Quick Center 102
- Founders 107
- Bruce Hall 8
- Kirkbride 346
- Freedom 303 & 322
We also upgraded instructor stations in four Academic Center North (ACN) classrooms, plus Kapelski 225A, Kirkbride 447, and Bruce 10.
We will schedule remaining deployments over the summer for clients that were not available during the deployment window.
Please contact Client Success if you would like to share your thoughts and ideas about how our asset management process can continue to improve.